Privacy Policy of FONTO DE VIVO

The website https://www.fontodevivo.fr/ is published by FONTO DE VIVO, which markets water purifiers for French and European consumers.

As part of these activities, FONTO DE VIVO processes the personal data of users when they browse, register, or place an order on the site.

The term “personal data” refers to any information that can identify you directly as a natural person, such as your name, first name, or address. Other information can also identify you (a telephone number, an IP address, etc.).

The regulations of the European Union, including the General Data Protection Regulation (“GDPR”), govern how third parties may use your personal data.

This privacy policy aims to explain the personal data collected by FONTO DE VIVO when you browse our website, how we use it, and the rights you have.

What personal data do we process?

As part of our activities, we collect and store personal data from website users and our customers.

When you register on the site, we collect the data entered in the registration form (title, last name, first name, email address).

When you place an order on our site, we collect order-related data (products ordered, product quantities, returned products, delivery address, billing address).

If you consent, you may also inform us about your intended use of the product through our contact form (e.g., home filtration, mobile filtration, outdoor activities, etc.).

When you purchase a product on our site, payment by credit card is processed through STRIPE’s payment module.

In addition to the personal data you provide, we may also collect browsing data via cookies.

Why is your data used?

Your personal data is used by FONTO DE VIVO for the following reasons:

• To ensure the site content is displayed in the most effective way possible;
• To compile statistics on the intended use of our products and the profile type of our customers;
• To conduct analyses and statistics on product orders;
• To manage and execute your online product order;
• To manage your promotional codes;
• To keep you informed by email (unless you unsubscribe) about our news;
• To issue an invoice for your order;
• To organize contests or offer discounts on your orders;
• To allow you to exercise your rights under data protection rules;
• To manage your contact requests (complaints, reports, etc.).

On what legal grounds is your data processed?

The processing of your personal data by FONTO DE VIVO is based on:

• The performance of a contract between you and FONTO DE VIVO;
• Our legitimate interest in sending newsletters when you are a customer, or your consent to receive them when you are not yet a customer, in order to inform you of our updates and news;
• Your consent to indicate your intended use of our products for statistical purposes.

Who are the recipients of your personal data?

FONTO DE VIVO may transfer your personal data to:

• Its data processors (including its hosting provider, payment service provider, the company in charge of order preparation, carriers, etc.);
• Administrative authorities (DGCCRF, CNIL, tax authorities, etc.);
• A court or legal advisor in the context of a dispute.

Data retention period

Customer data is deleted within a maximum of 3 years from the date of your last order, or from our last contact with you if you never purchased anything on the site.

When you purchase products, payment is made by credit card. Unless you have expressly chosen to save your banking information for future purchases, your data is immediately archived for a maximum of 6 months from the date of purchase, for evidentiary purposes in case of payment disputes.

Cookies and trackers mentioned below are stored for a maximum of 6 months.

Data transfers outside the EU

FONTO DE VIVO transfers personal data to third countries, including Canada, the United States, Europe, and Switzerland, based on the European Commission’s adequacy decision No. C(2000) 2304 of July 26, 2000, and to the United States under a partial adequacy framework ensuring sufficient protection against data breaches.

Your rights

For any question or complaint regarding the processing of your personal data by FONTO DE VIVO, you may contact us at communication@fontodevivo.com or exercise certain rights (access, rectification, etc.) directly in “my customer account”.

You have the right to access, rectify, delete, limit, or oppose the processing of your personal data, as well as the right to portability of your data.

Anyone whose personal data is collected may define general or specific instructions regarding the storage, deletion, and communication of their data after death.

You also have the right to file a complaint with the French Data Protection Authority (CNIL): https://www.cnil.fr.

Cookies and trackers we use

Cookies are data stored in the user’s terminal device and used by the website to send information to the user’s browser, which can then return information to the original site (such as a session ID, language preferences, or a date).

Cookies store information for the duration of their validity when a browser accesses different site pages or returns to the site later.

Only the issuer of a cookie can read or modify the information it contains.

You are informed that cookies may be installed on your device during your visits to the site.

We use several categories of cookies, including:

• “Necessary” cookies required for the proper functioning of the site;
• Audience measurement cookies.

Purpose of cookies

The cookies we use serve the following purposes:

• “Necessary” cookies enable essential site functions and smooth navigation between pages;
• Audience measurement cookies help us understand how users interact with the site, adapt pages to the user’s device, remember cart items, and improve the browsing experience;
• Advertising cookies are used to monitor and analyze the performance of our advertising campaigns.

Cookie management

You have several options for configuring cookies. You can manage your consent for each cookie category directly on the site.

You can also set your browser to accept or refuse cookies on a case-by-case basis before installation, and regularly delete cookies from your device.

Do not forget to configure all browsers on your various devices (tablets, smartphones, computers).

Browser configuration instructions can be found in their respective help menus. For example:

• Google Chrome: see this page;
• Safari: see this page;
• Mozilla Firefox: see this page.