Shipping policy
DELIVERY TERMS AND CONDITIONS
- Deliveries in mainland France (excluding weekends and public holidays)
|
Delivery method |
Delivery time |
Delivery charges |
Free delivery from |
|
Delivery to a Relay Point - GLS |
3-4 working days |
4,9 € |
100 € |
|
Home delivery - GLS |
2-3 working days |
6,5 € |
100 € |
|
Corsica delivery - Colissimo |
2-3 working days |
6,5 € |
100 € |
|
Express delivery - Chronopost |
1-2 working days |
15 € |
|
Deliveries may be delayed during busy periods (sales, festive season, special promotions). We invite you to anticipate your orders and we will do our utmost to deliver as quickly as possible.
- European deliveries
International deliveries are handled by La Poste via Colissimo. Delivery times and charges vary according to the country of destination. Shipping costs, taxes and customs duties are at your expense.
|
Destination |
Delivery time |
Delivery costs |
|
Germany |
2-3 working days |
15 € |
|
Austria |
2-3 working days |
15 € |
|
Belgium |
2-3 working days |
15 € |
|
Italy |
2-3 working days |
15 € |
|
Luxembourg |
2-3 working days |
15 € |
|
Netherlands |
2-3 working days |
15 € |
ORDER TRACKING
You will be informed by e-mail of any major changes to your order:
- When the order is validated, you will receive a confirmation e-mail.
- Once the order has been dispatched, we will send you a second e-mail containing the tracking number for your parcel.
- You can also check the status of your order at any time by visiting the website of the chosen carrier to track the progress of your parcel. .
RETURN
RETURN CONDITIONS
You may return the product ordered on the www.fontodevivo.fr website for a refund within 14 days of receipt of the order. The cost of the return is borne by the Customer.
The Product must be returned in the condition in which it was at the time of receipt and in its original packaging. The Product must not have undergone any depreciation and must not have been soaked in water, damaged or deteriorated. Any Product that has been damaged, deteriorated or left in water will not be eligible for withdrawal.
RETURNS PROCESS
The Customer informs FONTO DE VIVO of his intention to cancel his Order by means of a declaration devoid of any ambiguity or by means of the form appearing at the end of the present GCS, by e-mail or by registered letter with acknowledgement of receipt addressed to FONTO DE VIVO's customer service. In case of sending by e-mail, FONTO DE VIVO will send without delay an acknowledgement of receipt by e-mail.
REFUNDS
After reception and verification of your parcel, an e-mail will be sent to inform you and we will refund you the totality of the price of the concerned product within 14 days, on the same means of payment used during the initial order.
If the return conditions are not respected, no refund will be made and you will be informed by e-mail.