Presentation of FONTO DE VIVO’s Privacy Policy

The website https://www.fontodevivo.fr/ is published by the company FONTO DE VIVO and sells water purifiers to French and European consumers.

As part of these activities, FONTO DE VIVO processes users’ personal data when they browse the site or create an account/place an order.

The term “personal data” includes information that can directly identify you as a natural person, such as your first and last name or address. Other information may also identify you (a phone number, an IP address, etc.).

European Union regulations, including the General Data Protection Regulation (GDPR), govern the use of your personal data by third parties.

This privacy policy aims to explain the personal data about you that FONTO DE VIVO uses when you browse our website, how it is used, and the rights you have.

What personal data do we process?

As part of our activities, we collect and store personal data about website users and our customers.

When you register on the site, we collect the data entered in the registration form (title, last name, first name, email address).

When you place an order on our site, we collect data related to your order (products ordered, quantities, returned products, delivery address, billing address).

If you consent, you may also provide us with details about the intended use of the product via our contact form (e.g., home filtration, travel filtration, outdoor activities, etc.).

When you purchase a product on our site, card payments are processed through the STRIPE payment module.

In addition to the personal data you provide, we may also collect browsing data through cookies.

Why are your data used?

Your personal data are used by FONTO DE VIVO for the following purposes:

• Ensuring that website content is displayed in the most efficient way for you;
• Producing statistics on the intended use of our products and the types of customers we serve;
• Performing analyses and statistics on product orders;
• Managing and fulfilling your online product order;
• Managing your promotional codes;
• Keeping you informed via email—unless you have unsubscribed—about our news and updates;
• Issuing invoices addressed to you;
• Organising contests or providing discounts on your orders;
• Allowing you to exercise your rights under personal data protection regulations;
• Managing your contact requests on the site (complaints, reports, etc.).

On what legal basis is your data processed?

The processing of your personal data by FONTO DE VIVO is based on:

• The performance of a contract between you and FONTO DE VIVO;
• Our legitimate interest in sending newsletters when you are a customer, or your consent when you are not yet a customer, in order to inform you of our updates and news;
• Your consent to share the intended use of our products for statistical purposes.

Recipients of your personal data

FONTO DE VIVO may transmit your personal data to:

• Its personal data processors (including hosting providers, payment service providers, companies in charge of order preparation and carriers, etc.);
• Public authorities (DGCCRF, CNIL, tax administration, etc.);
• A court or legal counsel as part of a dispute.

Data retention

Customer data are deleted no later than 3 years after your last order or after our last contact with you if you have never purchased products on the site.

When you purchase products on our site, payment by bank card is processed. Unless you have expressly requested that your bank data be stored for future purchases, your data are archived for up to 6 months from the date of purchase, for evidentiary purposes in case of disputes.

The cookies and trackers mentioned below are installed for a maximum duration of 6 months.

Transfer of data outside the EU

FONTO DE VIVO transfers personal data to countries outside the European Union, including Canada, the United States, Europe, and Switzerland, based on the adequacy decision n°C(2000) 2304 of the European Commission of July 26, 2000, and partially adequate transfers to the United States, while sufficiently protecting this data from breaches.

Your rights

For any question or complaint about how FONTO DE VIVO processes your personal data, you may contact us at communication@fontodevivo.com or you may exercise certain rights (access, rectification, etc.) directly in “my customer area”.

You have the right to access, rectify, delete, restrict, oppose the processing of your personal data, or request data portability by sending us an email.

Any person whose personal data are collected may define general or specific instructions relating to the retention, deletion, and communication of their personal data after their death.

You also have the right to lodge a complaint with the CNIL (French Data Protection Authority): https://www.cnil.fr.

Cookies and trackers we use

Cookies are data stored on a user’s device and used by the website to send information to the user’s browser and allow the browser to return information to the original website (session ID, language preference, date, etc.).

Cookies allow, during their validity period, the storage of state information when a browser accesses different pages of a website or returns later to that same website.

Only the issuer of a cookie can read or modify the information contained in it.

You are informed that cookies may be installed on your device when browsing the site.

We use several categories of cookies, including:

• “Necessary” cookies essential for the proper functioning of the site;
• Audience measurement cookies.

Purpose of cookies

The cookies we use serve several purposes:

• “Necessary” cookies help ensure proper website operation and facilitate navigation (page navigation, essential features, etc.). The website relies partly on these cookies.
• Audience measurement cookies help us understand how you interact with the site, adapt pages based on your device, and remember the products added to your cart. They are used to analyse traffic and improve your experience.
• Cookies used in our advertising campaigns help track and analyse campaign performance to generate traffic and promote our brand and services.

Cookie management

You have several options for configuring cookie installation. In particular, you can manage your consent for each purpose on the website.

You can configure your browser to accept or refuse cookies on a case-by-case basis before installation. You can also regularly delete cookies from your device via your browser.

Remember to configure the settings of all browsers on your different devices (tablets, smartphones, computers).

For cookie management, each browser has its own configuration, available in its help menu. For example:

• For Google Chrome: page link;
• For Safari: page link;
• For Mozilla Firefox: page link.